Evaluate four areas: specialty coding experience, denial management, reporting transparency, and pricing structure. Request the first-pass clean claim rate and average A/R days in writing to verify performance. For pricing, a percentage-of-collections model can align incentives better than a flat retainer that remains fixed regardless of results.

Most dental billing companies process claims. MedsDental works to address the causes of denials, delays, and aging A/R. Every account is held to defined performance standards: 99% first-pass clean claims, 48-hour denial review, and no claim aging for 60 days without documented action.

MedsDental manages the full dental revenue cycle: insurance verification, pre-treatment estimates, CDT coding and claim submission, payment posting, secondary claims, denial management, A/R follow-up, and patient billing. Running the complete workflow means claims don’t stall in the handoffs between stages.

Yes. MedsDental supports solo practices through multi-location groups and DSOs, with standardized workflows and centralized reporting across sites. Specialty coverage includes orthodontics, oral surgery, endodontics, periodontics, prosthodontics, pediatric dentistry, and dental anesthesia, with claims handled by staff who understand each specialty’s specific coding rules.

Every denial is assessed and assigned within 48 hours of notification. We identify the root cause, correct it, and resubmit or appeal with clinical documentation attached. Recurring patterns like bundling, downgrades, and alternate-benefit denials are fixed at the source so they stop repeating.

Yes. MedsDental works inside your current system, including Dentrix, Eaglesoft, Open Dental, CareStack, Carestream Dental, and Denticon. There’s no platform migration or new software for your team to learn. Your team keeps the same workflow and the same visibility.

Most practices go live within days. Onboarding starts with an audit of your existing A/R and open denials, not just claims going forward. Aging claims get triaged and worked during the transition, because the largest recoverable balance is usually already on the books.