Patient
Billing
DENTAL PATIENT BILLING
Give your front office staff the time to dedicate to patient care and treatment planning.
Power up your Patient Billing.
Patient Billing
DENTAL PATIENT BILLING
Give your front office staff the time to dedicate to patient care and treatment planning.
Power up your Patient Billing.
#1 OUTSOURCED DENTAL BILLING PLATFORM
Patient Billing
Our platform provides your office a dedicated phone number for patients to call whenever they have questions about their statements or account balances. The phone number will have the same area code as your practice with the caller ID being the name of your dental practice — so when your dental billing specialists return patient calls, they know that a representative of your dental office is calling.
It’s best to collect patient co-pays at the time of service, but often after insurance payments are posted patients may owe more. Let our award-winning platform help service your patient accounts receivable. Enroll in eAssist Patient Billing today.
COMPLETELY OUTSOURCE YOUR BILLING DEPARTMENT.
Get a smarter all-in-one dental billing solution
All Features of the eAssist Patient Billing Platform
Patient Ledger Audits
By request, your dental billing specialists can audit a patient ledger for accuracy. Often errors occur in previous ledger postings, which cause inaccuracies in your patient balances. There is a cost for this service. Patient ledgers are reviewed for origin of balance and your dental billing specialists research transactions up to two years prior.
Clean Bad Debt From Aging Report
When an account is deemed uncollectible, the office is advised, and the patient account can then be transferred by the office to a collection agency – if desired. Your dental billing specialists can write off the account, or the office may transfer the balance to its desired collection agency. Regardless of the outcome, our platform actively manages all of your collectible receivables to ensure accurate accounts receivable reporting.
Custom Letters Requesting Payment
Patients who have outstanding balances – that you have deemed to be accurate – will receive two customized letters requesting payment from us requesting payment. The purpose is to prompt the patient to call the billing line for clarification on the balance and to get your patients account receivable balances paid in full. Clients will review and approve all patient correspondence templates.
Electronic Statements
Statements can be sent electronically through your secure practice management software on a monthly basis, depending on your software and preferences.
Patient Phone Calls
Patients with current balances due who have ignored statements will receive a series of two phone calls along with the customized letters. The goal is to motivate the patient to pay what they owe.
Daily & Weekly Accountability Reports
Daily emails and weekly summaries are sent to the doctor that describe who has been contacted, how many letters have been sent, how many phone calls were made, how much money has been collected, current patient accounts receivable balances, and who left the office without paying any of their portion. This information will help your office manager better manage the front desk staff, thus improving patient portion collections at the time of service.
Our Patient Billing Platform Fees
The fixed base price is based on your total office collections for the month. The more you are collecting, the larger the office and the greater the support and workload. All tools and services described above are
included with each of these tiered price levels. The following schedule applies:
Start-up
Ideal for dental offices with
total collections under $40,000
per month.
$500
per month
Small
Ideal for dental offices with
total collections between $40,000 and $100,000
per month.
The base price is:
$750
per month
Medium
Ideal for dental offices with
total collections between $100,000 and $150,000
per month.
The progressive tier fee is:
$1050
per month
Large
Ideal for dental offices with
total collections between $150,000 and $200,000
per month.
The progressive tier fee is:
$1400
per month
Enterprise
Ideal for dental offices with
total collections between $200,000 and $400,000
per month.
The progressive tier fee is:
$1800
per month
Enterprise Plus
Ideal for dental offices with
total collections between 400,000 and $500,000
per month.
$2250
per month
> $500,000
deal for dental offices with total monthly collections exceeding $500,000 per month.
$0.45
of total monthly collections
• In addition to the base fee above, you will be charged for postage and handling of all customized letters mailed to the patients
• $199 one time non refundable set up fee
Our Platform's Patient Billing Brand Promises
Complete, follow up on and document a minimum of 6 contact attempts for all outstanding patient balances in order to help you get paid what you are rightfully owed.
Respond to all patient questions with impeccable service, within 2 business days, and with proper documentation in the practice management software.
Provide accurate reporting for every patient appointment with an unpaid balance on the daily report.
Follow up on all patient balances at least every 30 days in order to help you get paid what you are rightfully owed.
Any technical questions?
You might be wondering if your practice management software is compatible with our platform,
what if any I.T. requirements are necessary, or whether or not we handle your money.
These and other technical questions are answered in our FAQ.
CORE PRODUCT
Dental Insurance Billing Platform
The Patient Billing cannot be purchased without enrolling in the Dental Insurance Billing Service. However, the Dental Insurance Billing Service can be purchased separately without the Patient Billing.
Dental
Billing
OPTIONAL PRODUCT
Patient Billing
In addition to Dental Insurance Billing, the eAssist Platform also facilitates a Patient Billing service.
