How To Appeal Denied Dental Insurance Claims

Claim denials and rejections are frequent phenomena in dental offices, leading dentists to risk the practice's reputation, loss of patient trust in practice, and, more importantly, your practice revenue that is obtained half from insurance claims payment. On the other hand, dental insurance companies have the reason to deny as many claims as possible to ensure revenue by saving payment on claims and increasing profit. Hence, appealing for denied dental insurance claims is one of the significant ways for your practice to keep insurers from putting exclusions and limitations on the patient's contract and for your practice to save a considerable amount from patient insurance. You may have considered appealing denied claims a go-to task, but that isn’t the case. Implementing an apprehensive approach is mandatory to maintain appeal denials on dental claims and keep your staff from consuming an hour of the call per claim on insurance requests with dental insurance carriers without the results. Follow our descriptive guide to get informed on why appeals are important and how to proceed with requesting dental insurance providers on reconsideration of denied dental claims or what your practice should do when dental insurance wouldn't pay. However, let’s begin by understanding the key reasons why dental insurance companies deny claims to patients.

Analyzing The Common Reasons For Dental Insurance Claims Denials

• A single cause cannot describe why the dental insurance company denies the claim, but there are a myriad of reasons. For instance, periodontal scaling or root planing (PSR) has a more frequent tendency to get denied than other procedures or requests. It’s confusing for dentists to understand why the claim was rejected on PSR when the patient has abnormal pocket depths. Insurance payers usually pay for the claim for patients with greater than 4mm pockets, but the same insurance carrier may deny a claim on the same procedure for a different patient.
• Another reason is that many carriers do not place specific payment guidelines or policies for claim processing on particular procedure codes.
• A single payer can offer reimbursement to various employee groups in various ways. In some cases, they act as insurers, while in others, they administer a policy on behalf of an employer or union group.
• Carriers may implement several limitations in their plans, making the plan deny coverage for treatment within a certain time.

Some other reasons for dental claim denials are:

• Limitations or frequent visits can cause carriers to deny the claim. If dental practitioners do not verify a patient's benefits before the treatment to check what services are covered, this can potentially lead to denial.
• Dental insurance providers may ask for additional information before agreeing to the payment provision. The lack of supporting documents for the claim by the dentists is also a significant reason for claims to get denied.
• Your patient must meet the criteria for a specific procedure, and your practice responsibility is to prove that the policy covered the services or treatment to avoid dental insurance claim denied.
• Insurance companies hesitate to reimburse core build-up (Code D2950) because they view it as inclusive of a crown procedure, considering it as a dental appeal denied crown. If the procedure was performed independently of a crown or bridge, additional information, such as the crown or bridge seat state, X-rays, proof of teeth’s condition, and a detailed narrative assisting the dental crown appeal, is necessary to accompany the claim.
• Amidst the various reasons for claim denials, make sure you begin appealing a denied claim process with an understanding of the core reason why your claim submitted was denied.

Understanding Appeal Denied Dental Insurance Claims

Dental insurance providers deny claims that you have had a medical procedure not covered by the dental policy or that you filled a superbill for out-of-network reimbursement. In both cases, your practice is at risk of being denied reimbursement. However, appeals may help significantly in cases when dental insurance companies do not pay or offer reduced reimbursements. Here is a breakdown of how you may write a dental claim appeal letter for different procedures including a dental appeal letter for bridge to the insurance provider to reconsider reimbursement.

Collect the relevant information

Gather all the required information related to a dental claim for appeal, such as the original claim form, supporting documents, and letter of rejection from the insurance company. Read the letter carefully and focus on the reason for rejection in the claim form so you may avoid errors or incomplete information the next time you file the claim. Also, you can contact your dental insurer to understand more information on appeal management.

Information organization

Organizing the collected information logically is the second step of the procedure. Make sure you organize it in an easy-to-understand way so the insurance company can review your appeal and understand your case. Organize the elements explicitly, such as including the insurer’s reason for the error, your proposal for amending the error, and any supporting documentation.

Create a professional dental claim appeal letter

Write a formal letter politely, and begin the print by addressing the insurance company and the source that denied the claim. Include the reason for your letter and briefly mention your case. Moreover, make sure you have maintained a polite tone throughout the statement, as it shouldn’t indicate your emotions due to rejection or frustration.

Attach the supporting documents

It is important to include supporting documents with the claims to ensure the medical necessity of your service. These may include medical documents, test results, records, bills, and diagnoses.

Explain the error or incompletion of information in the letter

Explain and accept the ownership of certain errors or incomplete information that caused the claim denial. Try hard to place any required or additional information if necessary to make things clear, but do not try to deny responsibility for the error or omission of information. It may cause another default regardless of presenting the chance to get the appeal approved.

Request a review

Send a formal request to the insurance company to review your case and explain the decision. Assure that you will provide any information needed to support the decision.

Conclude

In conclusion, thank the insurance company for their valuable time and consideration of your letter. Include your contact information, such as phone number and personal email address, to make it easier for the insurance company to reach you when needed.

Follow-up

Once you send the appeal letter to the company, follow up with them by phone or email to learn the status of your case.

Best Practices To Appeal Denied Dental Claims

Provide as much information as possible to the insurance company

Consider presenting all the necessary information on the first claim submission to the insurance company to avoid the risk of claim denials. For instance, X-rays and narratives aren’t even enough in cases to support the details of why a certain dental procedure was performed. Hence, using detailed narratives and intraoral photos may help providers get evidence of the medical necessity of a dental procedure.

Make a list of appeal requirements of each insurance provider

Each insurance company is a bit different in claim process requirements, and so is in appeal processing. For instance, some insurance carriers want a new claim with additional information, while others ask for the original explanation of benefits (EOBs) attached with additional information. Do not make it difficult for the team to process the appeal by ignoring the specific appeal requirements of each company, nor should they follow a similar procedure for all.

Get appeal templates ready beforehand

Having appeal templates ready beforehand for each of the procedures will save you time and ensure efficiency. Plus, ready templates make it easy for your practice to place patient names, and numbers with any additional information required.

Prioritize your patient's interest

Set a patient-first mind while submitting dental insurance denied claim or claim at first submission. Strive for as much as possible you can collect from insurance and keep savings in your patient’s pocket. That’s the best strategy for boosting your dental practice professionalism and patient retention. Prioritizing their interest will give them a reason to trust you at heart.

Outsource Dental Claim Denials Appeal And Win The Game At Any Moment

Practicing a structured guide in appealing denial claims is a competent way, but be wary that you may lose the time to focus on your sole revenue source: “Patients.” However, MedsDental Billing company and denial management service are always cautious about getting ahead on your practice’s productive part. With our expert claim management and appeals process, you will not risk overwhelming your team in intricate dental claim and appeal processing. Hand over your practice denial management and claim appeals to experts who know how to deal with it all accurately and efficiently. We know some of the best strategies for successful claim appeals and each insurance company’s specific appeal requirements. Ensure each claim is appealed and reimbursement received with our expert expertise.